Enhance Customer Engagement with SubcontractorHub

Cultivating customer engagement is crucial for business success, especially in achieving customer acquisition and loyalty. However, construction businesses often find it challenging to identify straightforward and efficient methods to engage their customers throughout the purchase journey. We will now explore how you can provide a seamless experience for your solar, roofing, or HVAC customers and secure more deals with SubcontractorHub.

What Is Customer Engagement?

Customer engagement refers to how a business can build a positive and lasting relationship with potential and existing customers and efforts go beyond the initial transaction, providing support along the customer’s after-purchase experience and building the foundations for a long-lasting relationship. By enhancing their customer engagement, businesses can foster loyalty, encourage repeat sales, and increase the likelihood of referrals brought in by satisfied customers.

Build Customer Relationships That Last

A great way to build trust among your customers without expending significant resources is by communicating transparently through automated project updates. SubcontractorHub provides all your customers with real-time project updates via text message and email. This ensures that customers never miss a step and remain well-informed throughout the duration of their project. Building on this principle, SubcontractorHub has introduced a dedicated customer portal. After signing their contract, customers receive login information for this portal. Once logged in, they can view their installation progress, access project details, and seek support if necessary.

build customer relationships with our dedicated customer portal

Make The Most Of Feedback

Businesses that join SubcontractorHub receive feedback forms from their customers after a project is completed. Listening to what your customers have to say can help you serve your future customers better, and SubcontractorHub makes it easy for you to get feedback without needing to contact customers yourself. You can learn a lot simply by actively listening to your customers and making adjustments to your customer service. Analyze the feedback you have received and see what you can changes you can implement to bring in better reviews. Making sure you take into account your feedback can help you gain long-term insights into customer preferences and behavior.

Use Reporting And Analytics

Are your customer engagement methods effective? To determine whether your customer engagement strategies are yielding the desired results, it's essential to analyze your data. With the report feature of SubcontractorHub, you can gather all the necessary information for a comprehensive analysis of your business operations in just a few clicks. Use this feature to assess your progress and refine your strategy.

Don’t Underestimate AI’s Personalization Capabilities

SubcontractorHub’s AI tool allows you to fully customize each client's installation design in a fraction of the time it takes with traditional methods. For instance, the solar AI tool simplifies the process of changing the offset of an installation and lets you add or remove solar panels individually. The roofing AI tool offers precise measurements and a suite of edge tools to refine your designs. As part of our comprehensive sales enablement tool, AI-generated designs are produced in mere seconds and incorporated into proposals. These proposals include material lists, discounts, and financing options, all of which can be sourced directly from our customizable database. With SubcontractorHub, you can add all these elements in just a few minutes, making them ready to be shared with customers online or downloaded from our platform.

SubcontractorHub AI tool

Each proposal includes personalized elements. For example, our solar proposals include information such as an overview of your customer’s potential savings and environmental impact. Each proposal comes complete wi th a stunning branded design chosen by your company. Your customers will be sure to sign on the dotted line, confident that you have listened to their needs and can give them a tailored experience.